• Contact Centre Solutions
• Professional Mentoring
• Brand Awareness
• Inbound and outbound Sales Training
• Contact Centre Outsourcing
• Customer Service Training
• Sales Team Management Solutions
• Complaint Management
• Service & Sales Focused Workshops

We're different to other sales consultancy businesses

You know the ones: the ones who tend to come in and tell you what you already knew but drink the company coffee, work 10 ‘til 3 and still don’t contribute towards the staff refreshments fund.

Here at Nickell we are different. As we are able to contribute positively across the complete span of your business. We can provide business management experience across every aspect of leading a successful organisation - from sales to complaint management to customer service excellence.

We will invest time with your team and uncover the truth about what needs attention. Then, most importantly we will work alongside the people who make it happen. Together, we will make the difference because the people who work for us are passionate about customer service and come from backgrounds that include Virgin, Barclays, Lloyds TSB and the Customer Service Network.

Therefore, we appreciate the importance of your brand and the responsibilities which fall upon your front line teams. We also understand that delivering different-to-the-competition and excellent customer service standards means your customers will return again and again, impacting your bottom line very positively.